If you’re stuck or something isn’t working quite right, start here.
On the login screen, tap “Forgot password?” and enter the email associated with your Kleo account. We’ll email you a reset link. If you don’t see it, check your spam folder or try a different email address you may have used.
You can contact support at support@kleopro.com and include the email address tied to your account. We’ll help you update your account type or set up a new profile if needed.
Open the app, choose your service type, and enter your zip code. You can then adjust distance, price range, and other filters to narrow the results.
No. Chat happens inside Kleo. Providers do not see your phone number or personal contact details unless you choose to share them yourself.
Providers pay a small fee when they’re connected with a client through Kleo (for example, when a client messages them or responds to their outreach). There are no mandatory monthly subscription fees. You can see a summary of your connection charges in the app.
If a payment fails or there’s an issue with your account, we may temporarily place your profile on hold. Check the app for any alerts and make sure your payment method is up to date. If you still have questions, reach out to support@kleopro.com.
If you still need help, email us at support@kleopro.com and include any relevant screenshots. We’ll get back to you as soon as we can.